We’re here for you!
Superior support and availability are a staple here at Nexus Air Fiber. If you have questions about your account or setting up your Internet connection, we’re here for you. Reach out to us Monday – Friday 9am to 5pm at 816-608-1100 or by our dedicated Text line: 833-716-0358 (After hours inquiries will be responded to on as needed basis (outages take priority) or the next business day.
Router Questions?
What kind of Router should I get?
This is kinda like asking what kinda of car should I get. The answer is, it depends.
While Nexus Air Fiber does not do client side set up or support, we can recommend a few different routers that will perform well with our network.
TP-Link AC1200 Gigabit Smart WiFi Router
NETGEAR Nighthawk Smart WiFi Router (R6700) – AC1750
If you need router make certain you are not buying a modem – see this to learn the difference.
Do you need a new router? If you do not have a 1gb router you might consider upgrading.
But BEFORE you do that we highly recommend doing the following:
1. Unplugging your router for 2mins then plugging it back in.
2. Plugging a portable computer with an Ethernet cord slot directly in to the line coming into your house and see if this fixes the problem.
3. Replace your your Ethernet cables from the line into your house to your router
Is it really no contract?
Yes! At Nexus Air Fiber, we strive to offer our clients fast and reliable data speeds. If you are not satisfied with our service, you are free to cancel at anytime.
Is there a limit on how much data I can use?
When we say unlimited, we mean it. Other providers will say they offer unlimited data, but after a certain amount of use, they will throttle your connection down. At Nexus Air Fiber, the plan you order, will stay those speeds regardless of usage.
What speeds would you recommend? (*Read Below)
Gamer’s (1st person shooters) Silver or Gold Plan.
Internet of Things Person (Lots of Devices) Gold Plan
New Family (Kids <12years) Bronze or Silver Plan
Retiree’s: Facebook, Email, News, YouTube Bronze Plan
Business Professional (Video Calls, Uploading Work) Silver Plan
*At Nexus Air Fiber all plans have the same latency. Latency is the speed from when you click your mouse to when the message gets to the website. This is what most people notice when they think their internet is slow. Your speed will affect how much data you can down/up load over a given period of time. It doesn’t reflect how fast an individual action will take. Think of latency/speed as a pipe. Length is Latency, width is speed. A short pipe (low latency) will let the information go through quickly. A wide pipe (high speed) will let more go through at one time.